Terms of service

Last updated: May 6, 2026

Welcome to House of Estara. These Terms of Service ("Terms") govern your access to and use of the House of Estara website, products, and services (collectively, the "Services"), operated by Grandoria ESales LLC, doing business as House of Estara ("we," "us," or "our"), a Wyoming limited liability company with offices at 15442 Ventura Blvd., Ste 201-888, Sherman Oaks, Los Angeles, California 91403.

By accessing or using our Services, placing an order, or creating an account, you agree to these Terms and our Privacy Policy, Returns & Warranty Policy, and Shipping Policy. If you don't agree, please don't use our Services.

We've tried to write these in plain English wherever possible. Some legal language is unavoidable, but we want you to actually understand what you're agreeing to.

1. Eligibility

To purchase from House of Estara or create an account, you must be at least the age of legal majority in your jurisdiction (typically 18 years old in most US states and many other countries). By using our Services, you represent that you meet the minimum age requirement where you live and that you have the legal capacity to enter into a binding contract.

If you are accessing the site on behalf of a business, you represent that you have the authority to bind that business to these Terms.

2. Your Account

You can shop with House of Estara either by creating an account or by checking out as a guest.

If you create an account:

  • You agree to provide accurate, current, and complete information
  • You're responsible for maintaining the confidentiality of your password and account
  • You're responsible for all activity that occurs under your account
  • You agree to notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms, that we suspect are involved in fraudulent activity, or that we believe pose a risk to our business or other customers.

Guest checkout: You can also place orders without creating an account. The same Terms apply.

3. Products, Pricing, and Availability

Products: We sell fine jewelry crafted with lab-created moissanite. Product photos are representative — actual pieces may vary slightly in appearance due to natural variation in materials, photography conditions, and screen displays. We do our best to depict each piece accurately, but minor differences between the photo and the delivered piece are normal and not grounds for return outside our standard returns policy.

Pricing:

  • All prices are displayed in US Dollars (USD)
  • The website may offer a currency converter for display purposes; the actual transaction is processed in USD
  • For US and Canada customers, the displayed price is final at checkout (excluding any applicable sales tax calculated at checkout)
  • For customers outside the US and Canada, additional import duties, taxes, customs fees, or other charges may apply at delivery and are the customer's responsibility unless we explicitly state otherwise

Availability: All products are subject to availability. We may discontinue products, change product specifications, or limit quantities without notice.

4. Order Acceptance and Cancellation

Placing an order is an offer to buy, not a binding contract. A binding contract is formed only when we accept your order and confirm it via order confirmation email.

We reserve the right to refuse or cancel any order at our sole discretion, with or without stating a reason. Reasons we may cancel include but are not limited to:

  • Suspected fraud or unauthorized payment activity
  • Pricing or product description errors on the website
  • Inventory unavailability
  • Inability to verify shipping address
  • Violation of these Terms
  • Any other reason we determine in good faith

Pricing errors: If a product is listed at an incorrect price due to a typographical error, system error, or any other reason, we reserve the right to cancel the order — even after order confirmation has been sent. We'll notify you and refund any amounts charged. Where the pricing error is minor and we can fulfill the order at the listed price without unreasonable loss, we may choose to honor it. This is at our sole discretion.

If we cancel your order, your sole remedy is a full refund of any amount charged. You agree that we are not liable to you or any third party for any damages, including lost profits or consequential damages, resulting from order cancellation.

5. Payment

Accepted payment methods are displayed at checkout. We use third-party payment processors (such as Shopify Payments, Stripe, or PayPal) to handle transactions. We do not store your full payment card details on our systems.

Authorization: By submitting payment information, you authorize us to charge the payment method for the order total, including any applicable taxes and shipping.

Fraud prevention: We may use third-party services to verify identity, prevent fraud, and confirm payment authorization. Orders that fail these checks may be canceled.

6. Shipping and Delivery

Shipping terms, timelines, and costs are detailed in our Shipping Policy. By placing an order, you agree to those terms.

Risk of loss: Title and risk of loss for products pass to you upon delivery to the carrier (for international orders) or upon delivery to your address (for US and Canada orders covered by our shipping insurance). For damage or loss in transit, see our shipping and returns policies.

7. Returns, Exchanges, and Warranty

Our complete return, exchange, and warranty terms are detailed in our Returns & Warranty Policy. By placing an order, you agree to those terms.

Lifetime Warranty Limitations: Our lifetime warranty covers manufacturing defects and offers store credit for normal wear over time, as detailed in the Returns Policy. The warranty does NOT cover:

  • Loss, theft, or disappearance of any kind
  • Damage caused by accidents, drops, or impact
  • Damage from contact with chemicals, including chlorine, perfume, or cleaning products
  • Modification, alteration, or repair by anyone other than House of Estara
  • Damage from improper care or failure to follow our care instructions
  • Any consequential, incidental, special, indirect, or punitive damages of any kind, regardless of legal theory

Maximum liability under any warranty claim is limited to the original purchase price of the affected piece.

8. Personalized and Custom Orders

We offer personalization on certain pieces, including engraving of letters, numbers, and select symbols.

You agree that:

  • Personalization will be executed exactly as you submit it. We do not interpret, correct, or modify your input. Spelling, capitalization, punctuation, and spacing will be applied as entered.
  • We reserve the right to refuse any personalization request that, in our sole discretion: violates our brand standards; contains profanity, hate speech, or offensive content; infringes on third-party intellectual property (including trademarks, copyrighted phrases, or celebrity names); or appears designed to defraud or mislead.
  • We may, but are not required to, contact you to confirm unusual or potentially problematic personalization requests before fulfilling them.
  • Personalized pieces are non-returnable and non-refundable, except in cases where House of Estara made an error in fulfilling the personalization specifications you provided.

If you receive a personalized piece that does not match what you ordered due to our error, contact us at care@houseofestara.com within 7 days of delivery for a free replacement.

9. Intellectual Property

Our intellectual property: All content on the House of Estara website — including but not limited to product photographs, designs, logos, text, graphics, videos, branding, and software — is owned by House of Estara or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Reproduce, distribute, modify, create derivative works, or publicly display any of our content without prior written permission
  • Use our trademarks, logos, or brand name in any manner that could confuse customers or imply affiliation we have not granted
  • Scrape, crawl, or systematically extract data from our website
  • Reverse-engineer or attempt to access source code or non-public portions of our Services

Your purchase: Buying a House of Estara product gives you ownership of the physical piece. It does not grant you any rights to our designs, photographs, brand, or any other intellectual property associated with the piece.

10. User-Generated Content

When you tag us on social media, use our brand hashtags, submit a review, post a photo of your House of Estara piece, or otherwise share content related to our products, you grant House of Estara a worldwide, royalty-free, perpetual, irrevocable, transferable, and sublicensable license to use, reproduce, distribute, display, modify, and create derivative works of that content for any purpose related to our business, including marketing, advertising, social media, and our website.

You represent and warrant that:

  • You own or have the rights to the content you submit
  • The content does not infringe on any third party's intellectual property, privacy, or publicity rights
  • The content does not violate any applicable law

We reserve the right to remove, edit, or refuse to use any user-generated content at our sole discretion.

If you'd prefer we not use a specific piece of your content, contact us at care@houseofestara.com.

11. Acceptable Use

You agree not to:

  • Use our Services for any illegal, fraudulent, or unauthorized purpose
  • Attempt to gain unauthorized access to our systems, accounts, or data
  • Interfere with or disrupt the Services, servers, or networks
  • Submit false, misleading, or inaccurate information
  • Use bots, scrapers, or automated tools to access the Services without our written permission
  • Resell our products without authorization
  • Engage in any activity that could damage, disable, overburden, or impair the Services

Violations may result in account suspension, order cancellation, and legal action.

12. Disclaimers

OUR SERVICES AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, EXCEPT AS EXPLICITLY STATED IN OUR LIFETIME WARRANTY POLICY.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

  • Implied warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Warranties arising from course of dealing or usage of trade

We do not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or harmful components. We do not warrant the accuracy, completeness, or reliability of any content on the website.

Some jurisdictions do not allow exclusion of certain warranties. If you live in such a jurisdiction, some of these exclusions may not apply to you.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HOUSE OF ESTARA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, exemplary, or punitive damages
  • Loss of profits, revenue, data, business opportunities, or goodwill
  • Damages resulting from delays, errors, or interruptions in service
  • Damages caused by third parties (including shipping carriers, payment processors, or platform providers)

Our total cumulative liability for any claim arising out of or relating to these Terms or your use of the Services shall not exceed the greater of:

(a) The total amount you paid to House of Estara in the twelve (12) months preceding the claim, or

(b) One hundred US Dollars ($100.00).

Some jurisdictions do not allow limitation of liability for certain damages. If you live in such a jurisdiction, some of these limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless House of Estara, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your violation of these Terms
  • Your violation of any law or third-party right
  • Your use of the Services
  • Content you submit to us, including user-generated content
  • Personalization requests you submit

15. Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to:

  • Acts of God, natural disasters, fires, floods, earthquakes
  • War, terrorism, civil unrest
  • Pandemics, epidemics, public health emergencies
  • Government actions, sanctions, or regulatory changes
  • Labor disputes, supply chain disruptions
  • Internet outages, cyberattacks, or third-party service failures
  • Any other force majeure event

In such cases, our obligations are suspended for the duration of the event.

16. International Customers

We ship worldwide. By ordering from outside the United States, you understand and agree that:

  • You are responsible for ensuring that the products you order can be lawfully imported into your country
  • You are responsible for any import duties, taxes, customs fees, or charges imposed by your country (unless we explicitly state otherwise)
  • Delivery times for international orders are estimates and may vary based on customs processing
  • Some products may be restricted or prohibited in certain jurisdictions; we reserve the right to refuse or cancel orders to such jurisdictions
  • We do not ship to countries or regions subject to comprehensive US sanctions, including but not limited to: Iran, North Korea, Cuba, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine

If your country of residence requires additional consumer protection rights beyond these Terms (such as the EU Consumer Rights Directive or UK Consumer Contracts Regulations), those rights apply alongside these Terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms, the Services, or any product purchased from House of Estara shall be resolved exclusively in the state or federal courts located in Wyoming. You consent to the personal jurisdiction of those courts and waive any objection to venue.

For customers in the European Union, United Kingdom, and other jurisdictions where mandatory consumer protection laws apply, those laws are honored. Where there is a conflict between Wyoming law and mandatory local consumer protection laws, the local laws apply for purposes of consumer rights.

18. Termination

We may terminate or suspend your access to the Services at any time, with or without notice, for any reason, including violation of these Terms.

Upon termination:

  • Your right to use the Services ends immediately
  • Outstanding orders may be canceled at our discretion
  • Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will continue to apply

19. Changes to These Terms

We may update these Terms from time to time. When we do, we'll update the "Last updated" date at the top of this page. For material changes, we'll provide reasonable notice through the website or by email to account holders.

Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms. If you don't agree with the changes, you should stop using the Services.

20. Miscellaneous

Entire Agreement. These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Warranty Policy, constitute the entire agreement between you and House of Estara regarding your use of our Services.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.

Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer our rights and obligations to any affiliate or successor entity.

Headings. Section headings are for convenience only and do not affect interpretation.

Notices. Notices to House of Estara should be sent to:

Grandoria ESales LLC
15442 Ventura Blvd., Ste 201-888
Sherman Oaks, Los Angeles, California 91403
Email: care@houseofestara.com

Contact: For questions about these Terms, contact us at care@houseofestara.com.