Shipping policy

Last updated: October 20, 2026

This policy explains how we ship, how we time your order, and what we do if something goes wrong. Questions: care@houseofestara.com. We reply within one business day.

Dispatch time

Every House of Estara piece is finished, checked and packed for you before it ships. The dispatch date for your piece is shown on the product page, in your bag and at checkout, and it is confirmed in your order email. You'll receive a tracking link by email the moment your piece ships.

Business days are Monday to Friday, excluding US public holidays. Orders placed after the daily cutoff, on a weekend or on a holiday start on the next business day.

Delivery: United States and Canada

Free insured shipping on every order. The delivery estimate for your address is shown at checkout and in your shipping confirmation email, and your tracking link shows live progress from dispatch to your door.

Delivery: International

We ship worldwide with DHL Express, FedEx and DHL eCommerce. Shipping costs and estimated delivery times are calculated at checkout based on your address and the service you choose. Every order is tracked end to end.

Tracked and insured

Every order is tracked. Orders to the United States and Canada are fully insured in transit. If your package is lost or significantly delayed, email us and we'll work with the courier to locate it. If it can't be recovered, we'll reship at no cost or refund you in full, your choice.

Damaged or wrong item

If your piece arrives damaged or you received the wrong item, that's our mistake to fix. Email care@houseofestara.com within 14 days of delivery with your order number and a clear photo. We'll send a replacement at no cost and cover shipping both ways.

Refused or undeliverable packages

If a package is returned to us due to an incorrect address, refused delivery, or another reason attributable to the customer, we process the order as a return and deduct our actual two-way courier cost from the refund. Please double-check your shipping address at checkout.

Address changes

Need to change your address after ordering? Email us as soon as possible. We can usually update it before dispatch. Once a package is in transit, changes are limited to what the courier allows.

Duties and taxes for international orders

Orders shipped outside the United States and Canada may be charged import duties, taxes or customs fees by the destination country. These are the customer's responsibility and are not included in our prices or shipping costs. Customs processing can add time to delivery.

Returns, exchanges, and warranty

See our Returns & Warranty Policy for full details.