Refund policy
Last updated: July 4, 2026
We want you to be certain about your piece. This policy covers returns, exchanges, resizing, and the House of Estara limited lifetime warranty. Questions: care@houseofestara.com — we respond within a day.
14-day returns
You have 14 days from delivery to return any eligible item for a full refund. No questions asked.
To be eligible, the item must be:
- Unworn and in its original condition,
- In its original packaging,
- Accompanied by its Certificate of Authenticity.
Lost the certificate? The return still proceeds — a $15 certificate replacement fee is deducted from the refund.
Return shipping within the US is free: email us and we'll send a prepaid label.
Items marked Final Sale
Items explicitly marked Final Sale at the time of purchase are non-returnable. Standard promotional discounts (launch offers, welcome codes) do not affect your return rights — an item bought with a discount code is returnable like any other, refunded at the price you paid.
Engraved and customized items
Pieces that have been engraved or made to a custom specification (custom sizes outside US 4–9, custom carat, or design modifications) are final sale unless they arrive damaged or defective. This is disclosed at the point of customization.
Exchanges and resizing
- Wrong size? One free resize or size exchange within ±1 US size, within 60 days of delivery. We cover shipping both ways within the US.
- Resizing typically takes 7–12 business days plus transit, as each piece is adjusted to specification.
- Metal or design changes are a remake, not a resize — email us and we'll quote it case by case.
Refunds
Once we receive and inspect your return, your refund is issued to the original payment method within 5 business days. Your bank or card issuer may take a few additional days to post it. You'll receive email confirmation at every step.
Damaged, defective, or wrong items
If your piece arrives damaged, defective, or isn't what you ordered, email care@houseofestara.com within 14 days of delivery with your order number and a photo. We'll replace it at no cost and cover shipping both ways. This never counts against your return window.
Limited lifetime warranty
Every House of Estara piece is backed by our limited lifetime warranty against manufacturing defects, for the lifetime of the piece, for the original purchaser.
Covered:
- Stones loosening or falling out due to setting or prong failure under normal wear,
- Structural defects in the metal or setting,
- Clasp or fitting failure under normal use.
If a covered issue appears, we repair or replace the piece free of charge and cover shipping both ways within the US.
Not covered:
- Damage from impact, crushing, or accident,
- Loss or theft of the piece or a stone lost through impact damage,
- Discoloration from chemicals, pools, or cosmetics,
- Normal surface wear (fine scratches that come with wearing jewelry),
- Any piece resized, repaired, or altered by anyone other than House of Estara — third-party work voids the warranty.
All our pieces are solid 10K, 14K, or 18K gold, 925 sterling silver, or platinum 950 — never plated — so there is no plating to wear off, ever.
To make a warranty claim, email care@houseofestara.com with your order number, the certificate number, and photos of the issue.
How to start a return
- Email care@houseofestara.com with your order number and reason.
- We reply within one business day with a prepaid return label and instructions.
- Pack the piece with its certificate and packaging, and drop it off.
- Refund lands within 5 business days of our inspection.
